At Stylso.com, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we are committed to providing a hassle-free returns process. Please read our returns policy carefully to understand your rights and options.

Eligibility for Returns: To be eligible for a return, the following conditions must be met:

1. The return request must be initiated within 14 days of receiving the product.
2. The item must be unused, in its original condition, and in the original packaging.
3. Clothing items must have the original tags attached.
4. The return must include all accessories, manuals, and any other items that came with the product.

Items Not Eligible for Returns: The following items are not eligible for returns:

1. Intimate or sanitary goods (e.g., underwear, swimwear, earrings) for hygiene reasons.
2. Custom-made or personalized items.
3. Items that have been used, damaged, or altered after delivery.

Return Process: To initiate a return, please follow these steps:

1. Contact our customer support team at admin@stylso.com and provide the following details:

   • Order number
   • Reason for return
   • Any relevant supporting information or images

2. Our customer support team will review your request and provide further instructions, including the return address.

3. Pack the item securely in the original packaging (or similar protective packaging) to prevent damage during transit. Include a copy of the original invoice or packing slip.

4. Ship the item back to us using a trackable shipping method. Please retain the tracking number for reference.

5. Once we receive the returned item and verify its eligibility for a return, we will process your refund or exchange within [number of days] of receipt. Please note that shipping charges are non-refundable.

Refund Options: Depending on the circumstances, you may be eligible for the following refund options:

1. Refund to the original payment method: If the return is approved, we will issue a refund to the original payment method used for the purchase.

2. Store credit: If preferred, you may choose to receive a store credit for the returned item, which can be used for future purchases on Stylso.com. Store credits do not expire and can be applied to the total amount of your next order.

3. Exchange: In cases where a product is defective or damaged, we will offer an exchange for the same or a similar item, subject to availability. If the desired item is not available, we will issue a refund or provide alternative options as per your preference.

Return Shipping Costs: The customer is responsible for the return shipping costs unless the return is due to our error or a defective/damaged item. In such cases, we will provide a prepaid shipping label or reimburse the return shipping costs.

Please note that Stylso.com reserves the right to refuse returns that do not meet the eligibility criteria or are not accompanied by the necessary documentation.

If you have any further questions or need assistance with the returns process, please contact our customer support team at admin@stylso.com. We are here to help you and ensure your satisfaction with every purchase.